Terms and Conditions

These are the terms and conditions (Terms), upon which Findmypast Limited (we, us and our) will allow you to access our database of historical records and materials (Records) through the website www.findmypast.ie and our associated mobile and tablet applications (Site).

Please read these Terms carefully before you start to use the Site. By using the Site, you indicate that you accept these terms of use and agree to be bound by them. We reserve the right to change these Terms from time to time by changing them on the Site, and by continuing to use the Site, you accept these changes and agree to be bound by them. It is your responsibility to check the Terms each time you use the Site.

Findmypast Limited is a limited liability company registered in England and Wales (Company number 4369607) having its registered office at 185 Fleet Street, London, England, EC4A 2HS. Our VAT registration number is 927 1672 12.

The advertisement of Credits, Micropayments and Subscriptions on the Site and other digital platforms and/or in other publications is an invitation to treat only and any order from you constitutes an offer to us to buy such Credits and Subscriptions or use Micropayments. All orders are subject to acceptance by us. There will be no contract between you and us unless and until we accept your order in accordance with the procedures detailed in these Terms.

From time to time, we may propose special offers or temporary promotions which may either be published on the Site and other digital platforms or in other formats such as marketing emails, newspapers, and magazines. These may be subject to additional terms and conditions that we will let you know about in those offers.

In addition, the following additional terms may apply to your use of the Site and are deemed incorporated into these terms:

  • our Community Guidelines
  • our Privacy Policy
  • our Cookies Policy
  • These Terms contain the following sections:

  • 1. Applicability of these terms and conditions
  • 2. Obtaining access to and use of Records
  • 3. Free Trial
  • 4. Subscriptions
  • 5. Credits
  • 5a. Micropayments
  • 6. Purchase of Credits or a Subscription
  • 7. Vouchers
  • 8. Discount Codes
  • 9.Free Access & Free Weekends
  • 10. Free gifts
  • 11.Fair usage
  • 12. Your personal information
  • 13. User Generated Content & Community Guidelines
  • 14. Age of consent
  • 15. Price and payment
  • 16. Cancellations
  • 17. Express consent to start access to Records
  • 18. Refunds
  • 19. Intellectual Property Rights
  • 20. Content
  • 21. Our right to amend Records
  • 22. Termination of your right to a Subscription, Micropayments and Credits
  • 23. Liability
  • 24. External links and banners
  • 25. General
  • 26. Contacting us
  • 1. Applicability of these Terms

    These Terms apply to all users of the Site, including those who redeem voucher codes purchased from us or a third party, except for commercial users. If you wish to make any commercial use of Credits, Micropayments or Subscriptions or to use our records in a work-related capacity (e.g. an organisation or company that carries out research using our Records or a library), please contact us to find out more about corporate access to the service using the Contact Us link on the Site. Separate terms and conditions apply to corporate access and these will be provided to you before purchase.

    If you are a self-employed professional genealogist using the Site in your professional capacity (Genealogist), you may use the Site to carry out research for others using either Credits, Micropayments or a Subscription in accordance with and subject to these Terms. Genealogist users shall not, however, be deemed a consumer under these Terms and consumer rights will not apply to such users. Please refer to specific sections of these Terms that clarify exclusions applicable to Genealogists.

    2. Obtaining access to and use of Records

    You can see the different types of Records held on the Site for free; however, to access and view most Records or use certain features of the Site, you will need to register with the Site and purchase Credits or a Subscription or use Micropayments or a voucher.

    You may also take a 14-day free trial subject to the relevant provision of these Terms - see further below.

    It is your responsibility to ensure your computer system meets any necessary technical and compatibility specifications to enable you to access and use the Site. It is also your responsibility to ensure that all persons who access the Site through your internet connection are aware of these terms and comply with them.

    We may, from time to time, restrict access to certain features, parts, or content of the Site or the entire Site to users who have registered with us. You must ensure that any registration details you provide are accurate and up to date. If you choose, or you are provided with, a login ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your login ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. By using the Site as a registered member, you accept on your own behalf and on behalf of the organisation (if any) named on your registration form to be bound by these Terms of Use and references to 'you' and 'your' refer to you individually and to your organisation. We reserve the right to disable any login ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any detail you provide for the purposes of registering as a user proves to be false.

    You may use Credits, Micropayments or a Subscription on the Site for your own personal use, for example, to research your family history. You may also assist friends and family with their family history by telling people about the Records available on the Site and how and where they can be found. However, please note our terms below in relation to the use of your login details.

    Aside from our advertisers who may display their advertisements in accordance with our terms and conditions of advertising on our Site, you may only use the Site for non-commercial and private professional use (as a self-employed, sole trading Genealogist) and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to our terms, store such pages in electronic form. Additional terms may also apply to certain features, parts, or content of the Site and, where they apply, will be displayed before you access the relevant features, parts, or content.

    Except to the extent expressly set out in these terms and conditions, you are not allowed to

    • store pages of the Site on a server or other storage device connected to a network or create an electronic database by (i) systematically downloading and storing all or any of the pages of the Site or (ii) by screen scraping, framing, caching, data extraction or programmatic access whether by robot, spider, or otherwise or (iii) by printing pages of the Site in a systematic or regular manner so as to create a database in hard copy form;
    • collect or harvest personally identifiable information from the Site;
    • remove or change any legal notices or other content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted;
    • use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
    • use the Site to knowingly transmit any data, send, or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
    • attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer, or database connected to our site or circumvent, disable, or otherwise interfere with our security-related features;
    • reproduce, copy, distribute, publicly display, or re-sell any part of the Site in contravention of these terms and conditions;
    • create links to the Site from any other website, without our prior written consent;
    • modify, translate, reverse engineer, decompile, or disassemble the Site or parts of the Site or create derivative works from the Site;
    • use the Site for any business, commercial, or public purpose, except when you have purchased a corporate subscription.

    We reserve the right to withdraw any linking permission granted without notice. If you wish to make any use of material on our site other than that set out above, please address your request to support@findmypast.co.uk

    You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our group companies and affiliates.

    All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them and you must, at our option, return or destroy any copies of the materials you have made in breach of these terms.

    3. Free Trial

    You may sign up to a free trial (Trial) which allows you to view a selection of Records for a period of up to 14 days (Trial Period). In order to obtain a Trial, you will need to register with the Site and follow the prompts on screen to set up the Trial.

    There is no obligation to purchase Credits or a Subscription or use Micropayments following the Trial. However, we do require your credit or debit card details in order to grant you the Trial. Upon registration for a Trial, you shall be asked to select which type of Subscription you would like to base your Trial on. Details about the types of Subscription available can be found on the Site here. If you do not cancel your Trial prior to the expiry of the Trial Period, you shall automatically be charged for the Subscription selected on registration for the Trial, and we will take payment accordingly. You may, at any time during the Trial Period, cancel the Trial by signing in to your account online and un-ticking the 'Auto-renew my subscription' box or by emailing support@findmypast.ie or by on +44 (0)20 3326 6300 Monday - Friday 5am - 1.30pm (EST) +1 (855) 246-8234 Monday - Friday 7am and 5pm (ET) to request cancellation.

    If you are a consumer user and not a Genealogist, you will also have the additional right to cancel any Subscription entered into following the expiry of the Trial Period, in accordance with the Cancellations section below.

    Trials are limited to one per household and we reserve the right to reject a request for a Trial if we have reasonable grounds to think that you or someone in your household has already participated in one.

    4. Subscriptions

    Different Subscriptions give access to different Records. Further details about the types of Subscription available can be found on the Site here. Descriptions may be abbreviated but, to the best of our ability, are correct at the time of input onto the Site. Usage limits apply to Subscriptions. Please see below for further detail.

    The minimum initial Subscription term will be described during the order process. Some promotional offers and/or some Subscriptions may have a 12-month minimum term (subject to any right to cancel you may have - see further below). Some offers may not be available to existing subscribers.

    The renewal date of the Subscription you are purchasing is clearly stated before you finalise the purchase of the Subscription.

    When you purchase a Subscription, it is on a continuous basis, meaning your Subscription will automatically renew, without notification, for the same subscription period as the initial subscription period. Monthly Subscriptions are renewed each calendar month and 12-month Subscriptions auto-renew after the previous 12-month period has expired. The debit or credit card originally used for payment, will be charged based on your chosen Subscription package, on the day the Subscription automatically renews.

    You may elect not to renew a Subscription and can turn off the automatic renewal at any time (so long as this is no later than two working days before the current Subscription is due to expire), by i) going to 'My Account' and ‘My subscription’ page on the Site, selecting “Turn off auto-renew” or ii) contacting our customer support. If you do not turn off automatic renewal or cancel your Subscription in accordance with this process, we will automatically renew your Subscription and will take payment in accordance with this section 4. For more details, click here

    Turning off automatic renewal will means your subscription expires on what would otherwise have been the next renewal date. Once expired, you will lose access to records, including any previously viewed records, with the exception of free-to-view records available on Site. More details can be found here

    Subject to any statutory right to cancel that you may have, we cannot provide refunds for a automatically renewable Subscription that has not been cancelled in accordance with this section.

    If you are eligible to upgrade your Subscription, you will see the 'Upgrade' option within 'My Account'. Alternatively, you can contact customer support.

    You may not downgrade your Subscription package during the current Subscription period. If you wish to downgrade your Subscription package, this must be done within 5 days prior to the expiry of your current Subscription period through the 'My Account' page on the Site or by contacting customer support.

    If you have subscribed to one of our 12-month Subscriptions, you will be entitled to a loyalty discount of 15% off our listed Subscription price if you renew for a further 12-month Subscription (Discount). The Discount will not apply if you renew on a monthly Subscription basis. If you allow your 12-month Subscription to lapse but then renew it within 30 days of lapse, you will still receive the Discount. The Discount will be applied every time you renew one of our 12-month Subscriptions in accordance with the above.

    • 1 Month = 30 days access
    • 3 Months = 90 days access
    • 6 Months = 180 days access
    • 12 Months = 365 access

    5. Credits

    Credits may be used to view any Record on the Site unless they are subject to a special collection, and this will be made clear on the Site. Some Records may cost more to view than others, and we may change the number of Credits charged to view a Record from time to time. Credits are used when you view a Record on the Site. All applicable prices and details of how many Credits a particular Record will cost are set out on the Site.

    Credits are only valid for a fixed period of time (stated at point of sale) and will expire if not used in that time. However, expired Credits, up to a maximum of 300, will be re-credited to your account if you purchase more within 3 months of their expiry.

    5a. Micropayments

    Micropayments may be used instead of a Subscription or to access Records not included in your Subscription. Micropayments may be used to view any Record on the Site unless they are subject to a special collection, and this will be made clear on the Site. Using Micropayments you will be able to pay for individual Records with the monetary cost clearly displayed. You will need to pay for each new Record viewed unless you have already purchased that Record. Some Records may cost more to view than others, and we may change the cost charged to view a Record from time to time. The cost to view a Record will be clearly shown prior to a payment being made.

    Micropayments are non-refundable, so you should be sure you are purchasing the right Record before you make a payment.

    From June 2021 we are transitioning from Credits to Micropayments. During this transition process some customers will see Micropayments and other will see Credits.

    6. Purchase of Credits or a Subscription or use of Micropayments

    To purchase Credits or a Subscription or use Micropayments, you must first register with the Site. In registering, you will be providing certain personal information to us that shall be processed in accordance with our Privacy Policy. You must keep your registration and login details private and secure at all times and not share them with any other person. If you are aware that someone has access to your registration or login details, please update your password in the 'My Account' page of the Site as soon as possible. You must keep your personal information, including your email address, accurate and up to date.

    A contract between us begins when we send you the Confirmation Email after accepting your payment for Credits, Micropayments or a Subscription. After entering into the contract, we will be under a legal duty to supply you with the Credits, Micropayments and/or Subscription that are in conformity with these Terms and our contract with you for the same.

    7. Vouchers

    Vouchers (Vouchers) may be purchased from authorised third party stockists. We will not accept Vouchers unless they have been purchased from an authorised stockist.

    Vouchers can then be redeemed on the Site for a Subscription or Credits, so long as the value of the Voucher covers the value of the Subscription or Credits requested.

    Voucher codes are unique and cannot be used more than once. Vouchers cannot be exchanged for cash, gift vouchers, or any other cash alternative and we may restrict the use of Vouchers on certain products or apply minimum spend restrictions. Any restrictions will be made clear on the Site.

    If you are unable to provide us with a valid Voucher code or if the Voucher code you provided has already been activated you will not be able to redeem that Voucher for a Subscription or Credits. We reserve the right to cancel Voucher codes at any time before they have been used if we believe you are using a Voucher code unlawfully.

    If you have any queries about a Voucher and it was purchased from us, please contact Customer Support at support@findmypast.ie. If your voucher was purchased from an authorised stockist, please contact the stockist from whom you purchased the voucher.

    Vouchers cannot be redeemed against Micropayments.

    8. Discount Codes

    We may offer discounts via a discount code (Discount Code) from time to time. These can be redeemed by entering the Discount Code into the box on the 'Select a Subscription' or 'PayAsYouGo Credits' or 'Micropayments' page on the Site prior to purchasing a Subscription or Credits.

    If you have purchased a Subscription using a Discount Code then, after the initial Subscription period, your Subscription will be automatically renewed at the standard list price on the Site unless you un-tick the 'auto-renew my Subscription' tick box in the 'My Account' section of the Site.

    Some Discount Codes are restricted to one use per individual (where an individual is identified by their own individual email address and/or their own computer/device). Some Discount Codes may be multi-use. This will be made clear on the applicable Discount Code. If you are unable to provide us with a valid Discount Code, or if the Discount Code has expired, your discount will not be awarded.

    From time to time we may promote discount codes/offers which are applicable to first time subscribers only. This will be made clear at the point of promoting the offer. We will honour or be otherwise responsible for discount codes which are sourced from third party websites/forums.

    Discount Codes cannot be exchanged for cash, gift vouchers, or any other cash alternative and if we believe you are using a Discount Code improperly we may refuse to honour it.

    9. Free Access & Free Weekends

    We may, from time to time, offer a period of free access to Records on the Site (Free Access). Where you hold a current Subscription or unused Credits we will send you an email to let you know when a Free Access period is about to start (Free Access Email).

    We may limit Free Access to a weekend (Free Weekend), or such other time period we decide. To access Records during a Free Access period or a Free Weekend, you will need to be registered and signed in to the Site.

    At our discretion, some Records may not be available during Free Access or a Free Weekend (Excluded Records). The Free Access and Free Weekend Emails will provide full detail of how your particular Subscription, Micropayments or Credits are affected during the Free Access or Free Weekend.

    If you have purchased Credits to access Records, during a Free Access period or a Free Weekend, your Credits will not be used to access and view Records, except for Excluded Records. Access to Excluded Records will continue to require the use of your Credits or Micropayments.

    We may remove certain product features during a Free Access period or a Free Weekend such as the ability to download Record images. Usage limits may also apply on the number of Records you may access during a Free Access period or a Free Weekend - please see further below.

    10. Free Gifts

    You will be informed whether your Subscription qualifies for a free gift. Any free gifts offered when you purchase a Subscription are subject to availability. If a free gift is included in a Subscription which you have purchased, we will use our reasonable endeavours to deliver the free gift within 20 working days of conclusion of the contract. If you cancel your Subscription and you have received a free gift with this Subscription, you must return the free gift to us unopened and in a saleable condition, to the address we notify to you. You have a legal obligation to take reasonable care of the free gift whilst is in your positions. If you fail to comply with the obligations to return the free gift to us and/or take reasonable care of it, we may deduct the cost of any loss, or deterioration, of the free gift from you, up to the retail price of the free gift, from the refund to which you are otherwise entitled. You will be responsible for the cost and risk of returning the free gift to us.

    If we deem any free gift offer to be misused, we reserve the right to withdraw the offer and not fulfill the gift promotion. We reserve the right to withdraw a free gift promotion at any time.

    DNA Kits which are provided as a free gift will require the user to set up an additional, separate, account with our partner Living DNA and will be subject to you and, if different, the user of the DNA kit agreeing to Living DNA’s terms and conditions available on https://fmp.livingdna.com from time to time (“Living DNA Terms”). Provisions in the Living DNA Terms regarding “how the contract is formed between you and us” (currently, section 6), “your consumer right of return and refund” (currently, section 8), approximate delivery dates (currently Section 9.1) “price of services and delivery charges” (currently, section 11) and “how to pay” (currently, section 12) will not apply to free gifts offered with our Subscriptions, instead of which our Terms will apply.

    11. Fair usage.

    We have a fair usage limit on the number of Records you may view. Different limits apply depending on whether you are accessing Records for free or on a Subscription, Credit, or Trial basis.

    • If you access Records on a Subscription basis, you may access a maximum of 5,000 Records in any calendar month (Month), subject to a maximum of 500 Records in any 24 hour period (Limit). The Limit does not apply where you are accessing Records on a Credit basis as such access is 'pay as you go'.
    • During a Trial, you may access a maximum of 600 Records (Trial Limit).
    • During a Free Access period or Free Weekend, you may access a maximum of 200 Records per 24hr period (Free Access Limit). The Free Access Limit will count towards your Limit, if applicable. For example, if you have a Subscription and you access 2,000 Records during Free Access or over a Free Weekend and have not accessed any other Records in that Month, you will only be able to access another 4,600 Records that Month.

    If you are viewing Records on a Subscription basis, once the Limit has been reached, you will need to wait for the next Month to start, when the Limit is automatically reset. If you are on a Trial or a Free Access period or Free Weekend, you will need to buy a Subscription (or Credits) or use Micropayments to view more Records.

    There is no carry over permitted of any unused Limit or Free Access Limit from one Month to the next Month. There is no carry over permitted of any unused Trial Limit if you subsequently go on to purchase a Subscription or Credit.

    12. Your personal information

    When you purchase a Subscription or Credits or make a Micropayment, you will need to provide us with certain personal data to enable us to process your order.

    Our privacy policy sets out how we use any of your personal information you give us.

    Any personal data which you provide to us when you register with the Site or purchase a Subscription, Micropayments or Credits must be true, accurate, current, and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use when purchasing Subscriptions. You will notify us immediately of any changes to any personal information supplied to us.

    13. User Generated Content & Community guidelines

    By using the site or engaging with us online, you indicate that you accept and agree to be bound by our Community Guidelines. The guidelines cover, but are not limited to, Findmypast’s websites, blog, and presence on Facebook, YouTube, and Twitter globally. You warrant that your contribution does comply with those standards, and you indemnify us for any breach of that warranty.

    If you use the Site to publish material (including your family tree), make comments, or participate in a forum or our communities, you do so in accordance with our terms of use and community guidelines. You are solely responsible for managing the content that you create, including managing the privacy settings that are available to you. You indemnify us for any failure to obtain the appropriate permissions of the owner of rights in the content you upload and for any breach of these terms of use. We are not liable or responsible for the third-party content on this Site including links to other sites and resources.

    We encourage you to take part, to engage with people, to share your discoveries, and to help your fellow community members. Transgressors may be temporarily or permanently banned from Findmypast’s channels and may have their subscriptions cancelled and their access to Findmypast’s records removed. Complaints about the content of any posting must be sent to support@findmypast.ie and must contain details of the specific posting giving rise to the complaint. Further details of our take down procedure are set out in our Community Guidelines.

    By publishing any content, you consent to us making it available to other users of the Site and to users of other websites that are either part of our company group or with whom we have a partnership, as well as by internet search engines. You also consent to us using it for marketing, product improvement, or any other commercial purposes.

    Your registration, payment information, and private conversations between members are always kept private and secure.

    Subject to the liability section below, we exclude all liability for any loss you may suffer as a result of content created by you and made available by you in accordance with this section being abused by a third person.

    We do not control the material submitted by other users (collectively 'Postings'). We do not screen, moderate, or monitor any content either before or after it is posted or sent; although, we may use filtering tools from time to time to screen or suppress certain information or language. You acknowledge that all Postings express the views of their respective authors and not our views. Your content may be viewed by any user of the Site unless it is posted in a restricted members-only area, in which case, only we and our members may view that content. We reserve the right, in our sole discretion, to delete any Posting submitted by you and/or to close any topic, at any time without notice to you.

    You should never upload material that would violate the intellectual property or other rights of other people or organisations. Before posting or sending any content referring to or relating to any living person, you must obtain their explicit consent to be referred to on the Site and you warrant to us that you have done so prior to posting such material. If the living person is under 16, you must obtain the consent of their parent or guardian to this use.

    By submitting your content or Postings, you give us and our group companies and our affiliated companies and third-party service providers permission to use, copy, adapt, edit, translate, make available, and transmit or otherwise communicate, display, and publish such content (or any part of it) and to create any derivative works from it together with the ability to sub-licence the same whether we refer to your user name or not, and to the extent permitted by law, you waive any moral rights you may have in your content (i.e. the right to be identified as author of or to object to derogatory treatment of such content). The grant of these rights to us is irrevocable, worldwide, and royalty-free. We can use all or part of your content in advertising and marketing materials for our products. It is in our sole discretion whether or not we use your content. We can remove your content even if you have complied with our Community Guidelines. If you do not agree to this, please do not submit any content to us.

    14. Age of consent

    Although you may be able to register as a user of our Site if you are under 18, please note that we do not sell Credits or Subscriptions or allow the use of Micropayments to those under the age of 18. The purchase of Credits and Subscriptions and use of Micropayments must be by an adult of 18 years or older, using their own account details.

    By submitting an order, you are confirming to us that you are 18 or over.

    If we discover or are of the opinion that you are not legally entitled to order Credits or a Subscription or use Micropayments, we shall be entitled to cancel the order immediately, without notice to you.

    15. Price and payment

    All prices are inclusive of VAT where applicable at the current rates.

    All prices are correct at the time they are given. Prices are liable to change at any time, but changes will not affect orders for which you have already paid. If we change the Subscription price (which we may do at any time), this will not affect your current Subscription, but the higher price will apply on your Subscription renewal. We will always inform you by way of email if any Subscription charges will be increased in your next renewal period, and you can always choose not to renew your Subscription (see Continuous Subscriptions above).

    It is always possible that some of the Credits, Micropayments or Subscriptions listed may be incorrectly priced. We will verify prices as part of our sale procedures so that the correct price will be stated at the point of sale. If we discover a manifest error with our prices then we may cancel your order and refund you.

    When making a purchase via the Site, you can pay using a credit or debit card through our secure third-party payment gateway. All credit/debit card purchases are subject to validation checks (which you consent to) and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order. Please note that it is possible that your card issuer may charge you an online handling or processing fee. We are not responsible for this.

    The payment card originally used for purchasing a subscription will be charged based on the chosen Subscription package, on the day the Subscription automatically renews. However, any subsequent payment cards used to purchase, for example, additional credits, will automatically update the default card used for all future payments (Subscriptions, Micropayments, or Credits). Simply, the most recent, valid (unexpired) payment card used for any purchase will become the default for all future payments.


    When you enter your details for payment or update of payment card, we will hold a pre-authorisation amount of £0.01/$0.01/€0.01 to validate your card. This is held from your account temporarily (1 – 5 working days) but is not charged.

    16. Cancellations

    This Section shall only apply to consumer users of the Site. If you are a Genealogist or other commercial user of the Site, you will not have the right to cancel a Subscription of Credit in accordance with the below.

    If you change your mind or for any other reason decide you do not want a Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period). Where you have given your express consent to start access to Records in accordance with the section below {link}, then we will not be obliged to provide you with a refund (see Refunds below), however we may give you a refund in this circumstance if no Records have been viewed.

    To cancel the purchase of a Subscription or Credits, you must inform us

    • in writing either to the address noted at the end of these Terms or by emailing us at support@findmypast.ie giving us your name, address, and order reference; or
    • by telephone by calling us on +44 (0)20 3326 6300 Monday - Friday 5am - 1.30pm (EST) +1 (855) 246-8234 Monday - Friday 7am and 5pm (ET), giving us your name, address, and order reference.

    The right to cancel will apply to a Subscription taken out after a Trial has ended and where you did not cancel your Trial prior to the expiry of the Trial.

    After cancellation, you will lose access to any previously viewed records with the exception of free-to-view records available on Site. More details can be found here.

    Please note that where you have obtained a Subscription or Credits via redeeming a Voucher on the Site, these cannot be cancelled in line with the above since these rights only apply to distance sales. You may have an alternative right to cancel or exchange if this is offered by the stockist who originally sold you the Voucher. You will need to contact the stockist who you purchased the Voucher from.

    Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Confirmation Email. Nothing in this section affects your legal rights.

    17. Express consent to start access to Records

    This Section shall only apply to consumer users of the Site. If you are a Genealogist or other commercial user of the Site this Section does not apply.

    If you wish to access Records before the expiry of the Cooling-Off Period, then you expressly request that we begin the supply of digital content (i.e. allow you to access Records) before the end of the Cooling-Off Period. You acknowledge that once we have begun the supply of the Records that you lose the right to cancel and we shall not be obligated to provide a refund.

    18. Refunds

    This Section shall only apply to consumer users of the Site. If you are a Genealogist or other commercial user of the Site this Section does not apply.

    Subject to the following sentence, if you cancel a contract for Subscriptions or Credits within the Cooling-Off Period then we will refund all monies that you have paid to us in respect of the contract being cancelled. However, as stated above, if you have given your express consent to us to provide access to Records in the Cooling-Off Period and if we have begun that supply, we shall not be obligated to provide a refund.

    No refunds will be issued where Micropayments have been used as the payment method.

    We will aim to process any refund due to you within 3 working days and, in any case, not later than 14 days after the day on which we were informed about your decision to cancel the contract. Refunds can only be made to the original source of payment / payment method.

    19. Intellectual property rights

    We are the owner or licensee of all intellectual property rights in any content of the Site (including text, graphics, software, photographs, and other images, videos, sound, trademarks, and logos).

    Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights in the Site or its content.

    The Records on the Site are provided by third-party licensors (Licensors). In most instances the copyright or database rights owner is displayed as part of the Records. The Licensors shall retain all intellectual property rights in the Records. You cannot use the Records to create your own work such as databases, articles, blogs, or books, or copy or reproduce the Records (either in whole or in part), or publish them, for a purpose other than personal use, without our prior written permission (and/ or that of the Licensor of the Records).

    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. If you wish to publish or otherwise professionally use the Records please contact us.

    You must not modify the paper or digital copies of any material you have printed or downloaded in any way, and you must not use any illustrations, photographs, video, or audio sequences or any graphics separately from any accompanying text. In the event you print off, copy, or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trademark, or other intellectual property right notices contained in the original content are reproduced.

    If you believe that you own the copyright or any other intellectual property right in any of the Records on the Site and we have not recognized you as the copyright owner, please contact us and we will work with you to resolve this.

    20. Content

    We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

    Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

    Except to the extent expressly set out in the additional terms and conditions mentioned at the top of these terms of use, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose, or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions, or other terms of any kind are hereby excluded. To the fullest extent permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content. No liability can be accepted by us in respect of any changes made to the content of the Site by unauthorised third parties.

    We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements and cannot accept any liability for the same. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

    21. Our right to amend Records

    We reserve the right to make changes to the Records and services we offer on the Site without notice at any time. This includes the right to withdraw any Record offered on the Site. We may, for example, cease to provide Records from a particular data set at any time. We shall not be liable to anyone for withdrawing any Records from the Site or for refusing to accept an order.

    Where possible, we add Records to your Subscription at no extra cost; however, if we launch a major new collection of records, for example, we may need to make a separate charge for access to such Records. This will be made clear on the Site.

    22. Termination of your right to a Subscription and Credits

    If you are in breach of any of these Terms, we may, without notice, suspend or terminate your Subscription and/or Credits and shall not be liable to you to refund any Subscription or Credit fees already paid, unless you can prove to us that you were not using the Records in contravention of these Terms.

    If we cannot take payment for a renewed Subscription or if you regularly exceed the limits on use of Records set out in these Terms, then we may terminate your access to Records. In such a circumstance, you will not be entitled to a refund on any amounts paid.

    We may accept or reject any application to register with us at any time and we may suspend or terminate your account if we believe you have breached the terms of use or at our discretion.

    23. Liability

    Nothing in these Terms shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded.

    Subject to this, in no event shall we be liable to you (whether caused by tort or by breach of contract or otherwise) for loss of anticipated savings, data, wasted time, indirect or consequential losses, or for any loss of profit, revenue, contracts, goodwill, or other similar losses whether directly or indirectly incurred and any liability we do have for losses you suffer arising from any contract shall not exceed the purchase price of the relevant Subscriptions and/or Credits and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    We cannot guarantee the uninterrupted or error-free operability of the Site. Access to the Site is permitted on a temporary basis and we reserve the right to withdraw, modify, or suspend the service we provide on the Site without notice. We will not be liable to you or any third party for any unavailability, modification, suspension, or withdrawal of the Site, or any features, parts, or content of the Site at any time for any period.

    We shall not be obliged to perform our obligations under these Terms to the extent that we are prevented, hindered, or delayed in the event of 'Force Majeure' meaning an event beyond the control of the Authority and the Operator, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to: act of God such as fires, explosions, earthquakes, drought, tidal waves and floods; war; hostilities; invasion; act of foreign enemies; rebellion; revolution; insurrection; military or usurped power; civil war; contamination by radioactivity from any nuclear fuel; riots; commotion; strikes; failure of transport links; failure of telecoms links; unavailability of the internet or any utility; go slows; lock outs or disorder, unless solely restricted to employees of the Site or of subcontractors; and acts or threats of terrorism.

    We exclude any liability arising out of any dealings you have with third parties that take place using or facilitated by our website unless specifically agreed elsewhere in our terms of use.

    You are responsible for and agree to pay us any losses, costs or expenses that we suffer as a result of you failing to comply with these terms of use.

    Any software is downloaded at your own risk.

    24. External links and banners

    The Site may, from time to time, include links to external sites and banner advertising. We have included links to these sites to provide you with access to information and services that you may find useful or interesting, but we accept no responsibility for their content nor for their compliance with any laws and regulations. We have no control over the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. We accept no responsibility for these sites or any loss or damage that may arise from your use of them. The fact that we include links to such external sites does not imply any endorsement of or association with their operators.

    25. General

    If any part or provision of these Terms is found to be unenforceable, this shall not affect the validity of any other part or provision.

    You may not assign, sub-license, or otherwise transfer any of your rights under these Terms. We may assign these Terms or any rights hereunder without your consent or notice.

    These Terms supersede any previous versions.

    These Terms shall be governed by English law, and you agree that any dispute between us regarding them or the Site will only be dealt with by the English courts, provided that, if you are a consumer and not a business user and live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court.

    26. Contacting us

    Please submit any questions you have about these terms and conditions or any problems concerning the Site by email to customer support [support@findmypast.ie], by using our online enquiry form, or by calling Customer Support on +44 (0)20 3326 6300 Monday - Friday 5am - 1.30pm (EST) +1 (855) 246-8234 Monday - Friday 7am and 5pm (ET).

    Last updated: Sept 2021; Findmypast Limited 2021