Terms & Conditions
We hate jargon as much as you do, so our Terms & Conditions are written in plain English. The findmypast Ireland website is owned and run by brightsolid online publishing (Ireland) Limited – we are an Irish limited company and you can find out more about us on the company information page.
These Terms & Conditions explain our conditions for you using the findmypast.ie website, (including any other related services such as our blog and iPhone app).
By using this website and/or buying something from us you agree to be bound by these Terms and Conditions . If you do not agree with our Terms and
What you can use the service for: You can only use the website for your own personal non-commercial use e.g. to research your own family history. We are also happy for you to help out other people with their family history by telling them about records available on the website and how and where they can be found. However, you must not provide them with copies of any of the records (either an original image of the record or the information on the results page), even if you provide them for free, if you are using a subscription.
Getting access to the records: You can search the historical records on the website for free, but to view most records or use some features of the website you will need to buy either PayAsYouGo credits or a subscription. You have to register with us and be signed in to buy credits or a subscription. A contract exists between us once we send you a confirmation email, after receiving your order and accepting your payment for a subscription and/or PayAsYouGo credits.
PayAsYouGo credits: You can buy PayAsYouGo credits from us – these get used up when you view records and can be used to view any record on the website. Credits are only valid for a fixed time limit and will expire if you don’t use them in time – this is made clear on the payment page when you buy them. Some records cost more credits to view than others: you can see how many credits each type of record costs to view.
Buy credits to carry out research for others: If you wish to carry out research for other people (even for free), you must purchase PayAsYouGo credits to view records. You may not carry out research for others (even for free) if you are a subscriber.
Registering: You have to register with us and be signed in to use some features of the website, such as our free family tree software. If you are under 18, don’t register unless you have permission from your legal guardian (usually a parent) to do so. We reserve the right to ask you to provide us with a copy of identification which will verify your age. Keep your sign in details private at all times. You must keep your personal information accurate and up to date, especially your email address.
Subscriptions: Different subscriptions give you access to different sets of records – this is explained on the payment page, as is the cost and length of the various subscription packages.
Changing subscription packages: If you are a subscriber, you can change the package at any time in the 90 days before your current subscription is due to expire – we will send you an email to remind you.
Continuous membership: When you take out a subscription, it is on a continuous membership basis, meaning that your subscription will automatically renew unless you cancel it. You can cancel it in the ‘my account’ area. If you do not cancel the continuous membership within FIVE DAYS of the expiry date, we will automatically renew your subscription and will take the next payment two to three days before your current subscription ends. We will send you an email at least 10 days before your subscription ends, to remind you of the automatic renewal. This is to make sure we don’t cut off your access to findmypast. You can turn off continuous membership at any time from the “my account” area with no hassle . You must opt out of the continuous membership before the expiry date if you do not want your subscription to automatically renew, and we cannot provide refunds for a continuous membership subscription which has been renewed in this way.
Fair usage: We have a fair usage limit for subscribers but we deliberately set it very high (you can view 5000 records each calendar month if you’re a subscriber). If you get close to the limit, (which is very unlikely), we’ll send you an email to warn you. If you do manage to reach the limit, subscribers will need to wait for the next calendar month to start (when your monthly limit is automatically reset) and those on a Free Trial will need to buy a subscription to view more records.
Cancellation and your right to a refund: If you buy a subscription or a PayAsYouGo package, you can contact us and cancel within fourteen days commencing on the day following receipt of our confirmation email and we will give you a full refund as long as you have not viewed any records. If you have used the service to view records, we cannot offer a refund. Nor do we provide refunds if you cancel a subscription after the 14 day period. Sorry that we're strict about this, but you can use a Free Trial to see what the service is like before you decide to buy.
Intellectual property rights (including copyright) in the records and services we provide: The records and features on this website only exist because somebody, somewhere has spent a lot of time, money and effort to make them available online. So these people or organisations keep the intellectual property rights in the records (the copyright/database rights owner is displayed on most records) and website features. You can use the content on the website for private and non-commercial purposes only. You can’t use the records to create your own work (for example a database of records, an article, blog post or book), copy or reproduce the records (either in whole or in part), or make available, share or publish them unless you have our permission (and/or that of the owner of the copyright/database rights in the work) in writing. The website and services provided on it belong to findmypast, and again, you must not copy or use them without our permission. Please get in touch if you want to use the records or features for anything apart from your own family history research, we are usually quite accommodating. You can read more about copyright in this government guide.
Respecting your intellectual property rights (including copyright): If you believe that you own the copyright in any of the content on the website, and we have not recognised you as the copyright owner, Please get in touch and we will investigate quickly. While we are investigating, we may temporarily remove the records in question. If we agree that you are the copyright owner, we will work with you to find a solution that you agree with, or we will take the record in question off the website permanently.
Content created by users: On some parts of the website, you can publish things (including your family tree), make comments or participate on forums. If you do, you must not:
- a. publish something that you do not own the copyright in (or do not have permission from the copyright owner to publish);
- b. include anything we consider offensive, inappropriate or defamatory (this is at our discretion);
- c. break the law, for example by saying something that you could be sued for, or by posting something which results in a criminal offence; or
- d. share the personal information of living people without their permission. You’re responsible for managing content you create, including using privacy settings
we make available.
How we use content created by users: You keep the copyright in any content that you create or publish on the website; however, by publishing it you give us permission to use it for letting others view it on the website, marketing, product improvement and other commercial purposes. If we use any of your personal information (for example your name) in connection with it, we will ask your permission first.
Monitoring content created by users: We do not monitor content published by our users and take no responsibility for things that you publish, so think before you post! If you see something on the site that you think is offensive, illegal or which isn’t in line with these Terms & Conditions, please let us know. We don’t guarantee that we will always remove it, but we will certainly look into it. We reserve the right to remove content that you create, at our discretion.
Changes to the website or records: We reserve the right to make changes to the website, including the records and services we offer, without notice; however, we would not be in business very long if we suddenly took things away that you’ve paid for without offering you a decent replacement. If you’re a subscriber, you’ll be glad to know that you will generally get a lot of new records added to your subscription at no extra cost during the period of your subscription (although this is entirely at our discretion). Sometimes, if we launch a major new collection, we might make a separate charge for it, but this is rare. We may also change prices, make special offers to groups or individuals, or change the number of PayAsYouGo credits charged to view a record from time to time.
Offering a decent service: We always try to make sure the website is fast, accurate and performs well: however, we can’t promise that it will always work as expected. If the website does break, we won’t be liable for any losses you might suffer.
Accuracy of records and other information provided: We also don’t make any promises or give warranties about the accuracy or completeness of the records or any other information on the website. We just give you access to it. We are not responsible for any content on anyone else’s website, even if we link to it. We do not promise anything to you in relation to the findmypast website, content and services and no promises are made by us to you except in these Terms and Conditions.
Things beyond our control: Sometimes things happen that disrupt your service, which we have no reasonable control over. Examples are fires, floods, strikes, workmen putting shovels through our internet connection cable and other “acts of God”. Obviously, as we can’t control or plan for these things, we can’t be liable for any losses that they cause you.
Customer support and complaints: We really believe in Customer Support and always aim to fix problems where we can: quickly, and in a friendly way. If you have a question, suggestion or complaint, please contact our Customer Support team first and we’ll do our best to sort it out.
VAT: VAT at the current Irish rate is included in the price. We only offer VAT receipts to non-EU customers on personal purchases over €150, with a €25 administration fee.
Library users: These Terms & Conditions also apply if you are using a library using credit on the website to access records on behalf of third parties.
When we might stop you using the website: Thankfully, we rarely have to stop people using the website. If you do anything which you are not allowed to do under these Terms & Conditions, regularly go over the fair usage limit, or we cannot take a payment for a subscription when it is due, we reserve the right to stop you using the website. If you persistently offer lookups to other people and provide them with records, or use a personal subscription for professional purposes, we also reserve the right to stop your access. In all these cases you will have no right to a refund.
First legal bits - 1. Liability: The only warranties or promises we give are set out in this document. We can’t accept liability for any indirect or consequential losses, loss of data or any use of content you suffer from using the website, although we never limit liability for personal injury or death caused by our negligence or fraud. For any other loss you suffer that is caused by us, we limit the liability we have to you to the total money you spent on the website in the 12 calendar months before you make a claim against us. Your statutory rights are not affected.
The law: These Terms & Conditions are made under Irish law and any arguments about them (heaven forbid) will only be heard in Irish courts.
Changes to this agreement: Any changes we make to our rights under this agreement will be made in writing.
Contact Us: We hope that’s clear (and fair). If it isn’t or you have another question that isn’t covered, please contact us .
This document was last updated on September 8, 2014.