If an entry in the household is closed, how do we know the name to submit evidence?

Answer:

In a case where the image is redacted or closed, we are not allowed to give any information away about who the record refers to.  This is a legal requirement.

 In this case, unfortunately the customer will have to wait for the record to become available, when the person in the record reaches 100, or they can be matched  to a death register. 

The matching of closed records to death registers will take place, over the next few months so gradually, more and more records which are currently closed will be opened.

 

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